Payment Methods for Requesters
Haceme el Favor uses Stripe, one of the world's most secure payment processors, to handle all credit and debit card transactions. Your payment information is protected with industry-leading security standards, and your card numbers are never stored on our servers.
All favor prices are in Nicaraguan córdobas (C$). International requesters pay by card via Stripe (auto-converted).
Accepted Payment Methods
We accept the following credit and debit cards through Stripe:
- Visa — Credit and debit cards
- Mastercard — Credit and debit cards
- American Express — Credit cards
How Payment Works
Our payment system uses an authorization-then-charge model to protect both requesters and providers. Here is the step-by-step flow of how your money moves through the system:
- Authorization at publishing — When you publish a favor, your card is authorized for the favor amount. This is a hold, not a charge. The funds remain in your account but are reserved.
- Funds held securely — While the favor is in progress, the authorized amount is held securely by Stripe. No charge appears on your statement yet.
- Charge on confirmation — When you confirm the favor is complete and you are satisfied with the proof, the payment is charged to your card.
- Authorization released on cancellation — If you cancel the favor before a provider accepts it, the authorization is released and the hold on your card is removed.
- Dispute handling — If there is a dispute between you and the provider, the funds remain held pending resolution by our support team.
Security
Your payment security is our top priority:
- PCI-DSS Level 1 compliant — Stripe maintains the highest level of payment security certification.
- No card numbers stored — Your card details are processed directly by Stripe. Our servers never see or store your full card number.
- Encrypted transmission — All payment data is encrypted with TLS 1.3 during transmission.
- Tokenized storage — Stripe replaces your card data with a secure token for recurring use.
Local Cash Payments
For requesters who are physically in Nicaragua, there is an alternative option:
Cash payment option: If you are a local requester, you can arrange to pay the favorecedor directly in cash upon completion. In this case, the favorecedor owes Haceme el Favor the 17% platform commission, which is automatically deducted from their next card-paid favor earnings.
Refund Policy
- Favor not completed: If the favor is not completed by the provider, you receive a full refund to your original payment method.
- Dispute resolved in your favor: If a dispute is resolved in your favor, you receive a full or partial refund depending on the circumstances.
- Refund timeline: Refunds are processed within 5-10 business days, depending on your bank.
Questions about a charge? If you see an unexpected charge or have questions about a payment, contact our support team immediately. We are here to help.