1. Data Controller
Haceme el Favor is operated by Pragmatic Business Solutions, LLC, a Texas-based technology company in the United States. For purposes of this policy, “we” or “the platform” refers to Haceme el Favor and its operators.
Data controller contact: admin@pragmaticsolutions.app
2. Data We Collect
We collect the following types of information:
- Registration data: name, email address, phone number, location department.
- Favorecedor profile data: photo, department, availability, ratings, Business Readiness Score.
- Business account data: business name, owner or manager name, RUC number (optional), industry, email, phone, city, address, estimated monthly task volume, and current errand handling method.
- Request data: favor description, category, location, proof photos.
- Payment data: processed by authorized payment processors; we do not store full card numbers.
- Technical data: IP address, browser, device, session cookies.
- Communications: messages between requesters and favorecedores within the platform.
3. Purpose of Processing
We use your data to:
- Facilitate connections between requesters and favorecedores.
- Process payments and platform commissions.
- Verify identity and prevent fraud.
- Send notifications about request status.
- Improve the platform and generate anonymous statistics.
- Evaluate and qualify Favorecedores for the Business tier based on their performance.
- Verify and process Business Account registrations.
- Comply with applicable legal obligations.
4. Legal Basis for Processing
Data processing is based on: (a) execution of the service contract when using the platform; (b) explicit consent granted upon registration; (c) legitimate interest in preventing fraud and improving the service; (d) compliance with legal obligations.
5. Data Sharing
We share limited data with:
- Favorecedores/Requesters: information necessary to complete the favor (name, general location, request details).
- Payment processors: payment processing (subject to their respective privacy policies).
- Infrastructure providers: hosting and email delivery (under confidentiality agreements).
- Authorities: when required by law or court order.
We do not sell personal data to third parties.
6. Data Retention
We retain your data while you maintain an active account. Completed request data is retained for 2 years for dispute resolution. Financial data is retained per applicable tax requirements (minimum 5 years). You may request account deletion at any time.
7. User Rights
You have the right to:
- Access your stored personal data.
- Rectify inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Export your data in a readable format.
- Withdraw consent at any time.
- File a complaint with the relevant data protection authority.
To exercise these rights, contact: admin@pragmaticsolutions.app
8. Security
We implement technical and organizational measures including: TLS encryption on all communications, encrypted password storage (bcrypt), restricted access to personal data, continuous security monitoring, and encrypted backups.
9. International Transfers
Data is stored on servers located in the United States. By using the platform from Nicaragua or other countries, you consent to the transfer of data to the United States. We maintain appropriate safeguards to protect your data in accordance with international standards.
10. Cookies
We use essential cookies to: maintain your active session, remember your language preference, and protect against CSRF attacks. We do not use third-party advertising tracking cookies.
11. Changes to this Policy
We reserve the right to update this policy. Material changes will be notified by email and/or notice on the platform at least 15 days in advance. Continued use after the effective date constitutes acceptance.
12. Contact
For questions about privacy or data protection:
- Email: admin@pragmaticsolutions.app
- Operator: Pragmatic Business Solutions, LLC