Background Verification: How We Check Every Favorecedor

Every favorecedor must pass a comprehensive background verification before they can accept any favor. This goes far beyond what ride-share or delivery apps require. We don't just check an ID — we verify police records, match faces with AI, confirm addresses, and conduct personal interviews. This article explains the entire process.

No Exceptions. Every single favorecedor on the platform has completed this full verification pipeline. There are no shortcuts, no "verified later" status, and no grace periods. If the verification isn't complete, the favorecedor cannot accept favors.

The Certificado de Conducta (Police Record Certificate)

The cornerstone of our background verification is the Certificado de Conducta, an official document issued by the Policia Nacional de Nicaragua. This certificate confirms that the person has no criminal record with the national police.

Here's how the process works:

The favorecedor obtains the certificate — They visit a police kiosk (kiosco tecnologico) or a SERVIGOB location to request their Certificado de Conducta.
They upload it to our platform — The digital or scanned copy is submitted as part of the verification process.
We verify it with the Policia Nacional — Our team uses the Policia Nacional's online verification portal (Consulta de Verificacion de Certificados de Conducta) to confirm the document is authentic and valid.
Validity period — We treat the certificate as valid for approximately 2 months. After that, the favorecedor must provide a new one.

Important: We Do NOT Search Anyone's Record. The favorecedor provides their own certificate, and we verify its authenticity with the issuing institution. We never access, search, or query anyone's criminal history directly. This process respects privacy while ensuring safety.

The Full Verification Pipeline

The Certificado de Conducta is just one step in a six-step verification pipeline. Every favorecedor must complete all six steps before they can accept their first favor:

Step 1: Cedula Upload

The favorecedor uploads clear photos of the front and back of their cedula de identidad (Nicaraguan national ID card). Our system checks image quality and readability. Blurry or cropped images are rejected and must be re-uploaded.

Step 2: Selfie + AI Face Matching

The favorecedor takes a live selfie through the platform. Our AI system compares the selfie to the photo on the cedula to confirm they are the same person. This prevents anyone from using someone else's ID to register.

Step 3: Certificado de Conducta Upload + Verification

As described above, the favorecedor uploads their Certificado de Conducta and our team manually verifies it through the Policia Nacional's online portal. This step confirms the person has no criminal record.

Step 4: In-Person or Video Interview

Every favorecedor goes through a personal interview — either in person or via video call. This is a human check that goes beyond what any automated system can do. We assess identity, communication skills, and general trustworthiness.

Step 5: Address Verification

The favorecedor's physical address in Nicaragua is confirmed during the onboarding process. We verify they have a real, verifiable location. This is an additional layer of accountability.

Step 6: Device & Phone Verification

The favorecedor must have a smartphone with a GPS-enabled camera. We verify the phone number is active and belongs to them. The device must be capable of capturing geotagged photos and videos, which are required for proof of favor completion.

Ongoing Compliance

Verification doesn't end after the initial approval. We maintain ongoing compliance through a rolling re-verification system:

Certificates expire — The Certificado de Conducta is treated as valid for approximately 2 months. We require periodic renewal.
Automatic reminders — We send reminders at 45, 30, and 7 days before the certificate expires so the favorecedor has plenty of time to renew.
Temporary pause if expired — If the certificate expires and a new one hasn't been uploaded, the favorecedor is temporarily paused. They cannot accept new favors until they upload a valid, verified certificate.
Rolling re-verification — Re-verification happens automatically on a rolling basis. No manual action is required from our team to trigger the reminders or the pause.

What We Do NOT Do

Privacy Protected. We do NOT publicly search anyone's police record. We do NOT access criminal databases directly. The favorecedor provides their own Certificado de Conducta, and we verify its authenticity with the issuing institution (Policia Nacional). This protects the favorecedor's privacy while ensuring safety for everyone on the platform.

The Trust Comparison

How does our verification compare to other platforms? Most popular apps do the bare minimum:

Uber — Background check varies by country; in many Latin American markets, no police record certificate is required.
DoorDash — Basic background check, no police record certificate, no in-person interview.
Airbnb — ID verification only; no police record certificate, no face matching, no interview.
Haceme el Favor — Cedula verification, AI face matching, Certificado de Conducta verified with the Policia Nacional, in-person or video interview, address verification, and device verification. Six steps. No shortcuts.

We Set the Standard. We require a police record certificate from every favorecedor — something that ride-share, delivery, and home-sharing platforms simply do not require. When you use Haceme el Favor, you know the person completing your favor has been thoroughly vetted.

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Background Verification: How We Check Every Favorecedor